When conflict arises between individual nurses what is the best way for a nurse manager to handle
the conflict?
A) Allow the nurses to work through their own problem without interfering.
B) Try to determine which nurse began the conflict and counsel that nurse.
C) Deal with the issue and not the emotions.
D) Arrange a meeting of the nursing team to discuss the conflict so that some resolution can be
reached.
Question 2
In which situation is collaboration required?
A) A physician writes an order for KCl 40 mEq STAT.
B) A boss is advising his secretary of a business deadline.
C) A mother is advising her 17-year-old son that the weekday curfew is 11:00 PM.
D) A social worker is arranging for rehabilitative services for a patient.