The nurse manager knows there is conflict between two of the ...

[humphriesbr@me.com]

The nurse manager knows there is conflict between two of the charge nurses. This nurse manager makes the decision to postpone an intervention and allow the conflict to escalate.
 
  Which best describes the goal of the nurse manager in making this decision?
 
   1. Allow sufficient time for the conflict to spontaneously resolve.
   2. Gain time to identify all possible conflict-solving strategies.
   3. Prevent the nurse manager from making a premature decision.
   4. Motivate the participants to work through their own conflict.

Question 2

Which example indicates a situation in which more than decision-making skills is indicated?
 
  1. A nurse administrator needs to hold administrative staff meetings on a day when
  most are available.
  2. The Emergency Department nurse manager is contemplating how to best schedule
  the staff to ensure coverage.
  3. A nurse manager gets a report indicating that the narcotics count has been wrong three times in the past month.
  4. A floor nurse needs to organize care activities for a team of clients for the day, including two surgeries and a discharge.

[randomguy133]

Answer to Question 1

Answer: 4

Rationale: The nurse manager might delay intervention to allow the conflict to escalate because increased intensity can motivate participants to work through conflict management on their own. Allowing sufficient time is not appropriate because effective conflict management is needed for resolution. Gaining time is incorrect because it is the responsibility of the participants to identify conflict-resolving strategies, and not the obligation of the nurse manager. Preventing the nurse manager from intervening is incorrect because although conflict management does take time, at times, it is beneficial to allow the parties to seek resolution.

Answer to Question 2

Answer: 3

Rationale: Reporting the incorrect narcotics count is the only response in which a problem is indicated. This might require conflict-management skills in addition to decision-making skills. Scheduling the staff meetings, scheduling staff, and organizing care activities involve decision-making and not necessarily problem-solving skills.