A coworker makes nasty comments to the nurse and the nurse ...

[dollx]

A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks at the nurse.
 
  The nurse approaches the coworker and says, You seem angry with me. Can we talk about what's bothering you? The coworker responds, I'm not angry with you. Everything is fine. What behavior is this coworker demonstrating?
  1.
  Conflict management
  2.
  Conflict control
  3.
  Passive-aggressive
  4.
  Aggressive

Question 2

When negotiating because of a conflict you should:
 
  1.
  quickly respond with an answer.
  2.
  take what is said personally; after all, this conflict does affect you.
  3.
  respond with criticism.
  4.
  identify the need that the person is expressing.

[bimper21]

Answer to Question 1

ANS: 3
The coworker is demonstrating passive-aggressive behavior, which includes angry body language and nasty comments while denying there is a problem.

Answer to Question 2

ANS: 4
A rule of successful negotiation is that you identify the need the employee is expressing. You cannot solve a problem when you do not know the need that is not being met. You need to use Maslow's hierarchy of needs.

[dollx]

Wow, this really help

[amcvicar]

Thanks for the timely response, appreciate it