This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks ... (Read 526 times)

dollx

  • Hero Member
  • *****
  • Posts: 558
on: Jul 17, 2018
A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks at the nurse.
 
  The nurse approaches the coworker and says, You seem angry with me. Can we talk about what's bothering you? The coworker responds, I'm not angry with you. Everything is fine. What behavior is this coworker demonstrating?
  1.
  Conflict management
  2.
  Conflict control
  3.
  Passive-aggressive
  4.
  Aggressive

Question 2

When negotiating because of a conflict you should:
 
  1.
  quickly respond with an answer.
  2.
  take what is said personally; after all, this conflict does affect you.
  3.
  respond with criticism.
  4.
  identify the need that the person is expressing.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bimper21

  • Sr. Member
  • ****
  • Posts: 309
Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 3
The coworker is demonstrating passive-aggressive behavior, which includes angry body language and nasty comments while denying there is a problem.

Answer to Question 2

ANS: 4
A rule of successful negotiation is that you identify the need the employee is expressing. You cannot solve a problem when you do not know the need that is not being met. You need to use Maslow's hierarchy of needs.


dollx

  • Member
  • Posts: 558
Reply 2 on: Jul 17, 2018
YES! Correct, THANKS for helping me on my review

parshano

  • Member
  • Posts: 333
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

As of mid-2016, 18.2 million people were receiving advanced retroviral therapy (ART) worldwide. This represents between 43–50% of the 34–39.8 million people living with HIV.

Did you know?

Liver spots have nothing whatsoever to do with the liver. They are a type of freckles commonly seen in older adults who have been out in the sun without sufficient sunscreen.

Did you know?

Famous people who died from poisoning or drug overdose include, Adolf Hitler, Socrates, Juan Ponce de Leon, Marilyn Monroe, Judy Garland, and John Belushi.

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

NUrse NUrse
B, The nurse teaches the postoperative client to use an incentive spirometer to expand the lungs. B, The nurse teaches the postoperative client to use an incentive spirometer to expand the lungs.
The grey side-gilled sea slug Pleurobranchaea maculata. The discovery of tetrodotoxin in this slug i The grey side-gilled sea slug Pleurobranchaea maculata. The discovery of tetrodotoxin in this slug i
A nurse communicates with her non–English-speaking patient through an interpreter A nurse communicates with her non–English-speaking patient through an interpreter
Nurse palpating the patient's brachial artery Nurse palpating the patient's brachial artery
The cartoonist’s hyperbole makes an excellent commentary on the social class disparity of our ... The cartoonist’s hyperbole makes an excellent commentary on the social class disparity of our ...
Video: Introduction to Human Immunodeficiency Virus (HIV)

For a complete list of videos, visit our video library