Author Question: Which technique communicates to a patient that a nurse is listening? a. Saying, You said you were ... (Read 43 times)

craiczarry · **on:** Jul 19, 2018

Which technique communicates to a patient that a nurse is listening?

a. Saying, You said you were unsure how to handle your feelings.
b. Commenting, I understand what you're saying.
c. Stating, Your behavior was inappropriate.
d. Asking, Do you feel angry?

Question 2

An alcohol dependent patient says, Drinking helps me cope with being a single parent.. Which response by the nurse would help the patient conceptualize the drinking more objectively?

a. Sooner or later, alcohol will kill you. Then what will happen to your children?
b. I hear a lot of defensiveness in your voice. Do you really believe this?
c. If you were coping so well, why were you hospitalized again?
d. Tell me what happened the last time you drank..

Loise Hard · **Reply #1 on:** Jul 19, 2018

Answer to Question 1

A
Restating allows the patient to validate the nurse's understanding of what has been communicated. Restating is an active listening technique. Judgments should be suspended in a nurse-patient relationship. Closed-ended questions ask for specific information rather than showing understanding. The patient has no way of knowing whether the nurse understands.

Answer to Question 2

D
This response will help the patient see alcohol as a cause of the problems, not a solution. This approach can help the patient become receptive to the possibility of change. The other responses directly confront and attack defenses against anxiety that the patient still needs. They reflect the nurse's frustration with the patient.