A common element shared by positive and negative letters is
A. the tone is detached and impersonal
B. the ABC format begins with a statement that connects this letter with the last communication with the reader
C. the font is always san serif
D. the body includes buffer statements that state policies governing what can and cannot be done
Question 2
Which of the following is NOT a typical of the body of the memo?
A. it tactfully includes any negative news
B. it uses short paragraphs and/or lists
C. it does not need to refer to attachments because it is so short
D. it clarifies what the memo has to do with the reader
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