The nurse manager sends an e-mail to the nursing staff as a ...

[hubes95]

The nurse manager sends an e-mail to the nursing staff as a reminder for a scheduled monthly meeting. In doing so, the nurse manager understands that e-mail:
 
  a. is usually slower than other methods to disseminate knowledge.
  b. has the potential for miscommunication.
  c. cannot be used to deliver vital information.
  d. is especially effective because of the use of nonverbal cues.

Question 2

A patient calls the nurse to report the smell of cigarette smoke in the bathroom. The event which triggers this communication process is referred to as the:
 
  a. channel.
  b. referent.
  c. message.
  d. feedback.

[daiying98]

Answer to Question 1

ANS: B
A message is the content transmitted during communication. Messages are transmitted through all forms of communication, including spoken, written, and nonverbal modalities. Electronic communication in the form of information referencing, e-mail, social networking, and blogging can quickly contribute to a person's knowledge, providing patients and health care professionals with vital information. However, the potential for miscommunication exists, in part because nonverbal cues are not apparent.

Answer to Question 2

ANS: B
The elements of the communication process include a referent (i.e., event or thought initiating the communication), a sender (i.e., person who initiates and encodes the communication), a receiver (i.e., person who receives and decodes, or interprets, the communication), the message (i.e., information that is communicated), the channel (i.e., method of communication), and feedback (i.e. response of the receiver).

[hubes95]

Thank you!

[daiying98]

Always glad to help...