This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The three parts of a service call are _____. a. writing a service ticket, servicing, and ... (Read 81 times)

skymedlock

  • Hero Member
  • *****
  • Posts: 561
on: Jul 24, 2018
The three parts of a service call are _____.
 
  a. writing a service ticket, servicing, and submitting a bill
  b. technical competence, cleanliness, and speed of service
  c. unloading tools, fixing equipment, and repacking tools
  d. opening, service, and closing

Question 2

How should you react as the customer explains what is wrong with their equipment?
 
  a. Listen, then explain why the customer is misinformed.
  b. Listen attentively, then ask appropriate questions.
  c. Listen, then get right to work.
  d. Explain that you are trained to diagnose problems without input from others.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

briseldagonzales

  • Sr. Member
  • ****
  • Posts: 303
Reply #1 on: Jul 24, 2018
Answer to Question 1

d

Answer to Question 2

b


skymedlock

  • Member
  • Posts: 561
Reply 2 on: Jul 24, 2018
Thanks for the timely response, appreciate it

kalskdjl1212

  • Member
  • Posts: 353
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

The heart is located in the center of the chest, with part of it tipped slightly so that it taps against the left side of the chest.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

Did you know?

Many supplement containers do not even contain what their labels say. There are many documented reports of products containing much less, or more, that what is listed on their labels. They may also contain undisclosed prescription drugs and even contaminants.

Did you know?

One way to reduce acid reflux is to lose two or three pounds. Most people lose weight in the belly area first when they increase exercise, meaning that heartburn can be reduced quickly by this method.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Homunculus maps of human body parts along the cerebral cortex. Homunculus maps of human body parts along the cerebral cortex.
Examples of Ways That Different Types of Intersections of Two Line Segments Can Be Transformed into Examples of Ways That Different Types of Intersections of Two Line Segments Can Be Transformed into
Note the discovery as the air filter housing was opened during service on a Pontiac Bonneville. The ... Note the discovery as the air filter housing was opened during service on a Pontiac Bonneville. The ...
Cell parts and their functions Cell parts and their functions
parts parts
IMAGES THAT DESCRIBE CELLULAR PARTS IMAGES THAT DESCRIBE CELLULAR PARTS
Video: Electrical Conduction System of the Heart

For a complete list of videos, visit our video library