This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The three parts of a service call are _____. a. writing a service ticket, servicing, and ... (Read 58 times)

skymedlock

  • Hero Member
  • *****
  • Posts: 561
on: Jul 24, 2018
The three parts of a service call are _____.
 
  a. writing a service ticket, servicing, and submitting a bill
  b. technical competence, cleanliness, and speed of service
  c. unloading tools, fixing equipment, and repacking tools
  d. opening, service, and closing

Question 2

How should you react as the customer explains what is wrong with their equipment?
 
  a. Listen, then explain why the customer is misinformed.
  b. Listen attentively, then ask appropriate questions.
  c. Listen, then get right to work.
  d. Explain that you are trained to diagnose problems without input from others.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

briseldagonzales

  • Sr. Member
  • ****
  • Posts: 303
Reply #1 on: Jul 24, 2018
Answer to Question 1

d

Answer to Question 2

b


skymedlock

  • Member
  • Posts: 561
Reply 2 on: Jul 24, 2018
Gracias!

nothere

  • Member
  • Posts: 324
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

The first documented use of surgical anesthesia in the United States was in Connecticut in 1844.

Did you know?

There are major differences in the metabolism of morphine and the illegal drug heroin. Morphine mostly produces its CNS effects through m-receptors, and at k- and d-receptors. Heroin has a slight affinity for opiate receptors. Most of its actions are due to metabolism to active metabolites (6-acetylmorphine, morphine, and morphine-6-glucuronide).

Did you know?

Astigmatism is the most common vision problem. It may accompany nearsightedness or farsightedness. It is usually caused by an irregularly shaped cornea, but sometimes it is the result of an irregularly shaped lens. Either type can be corrected by eyeglasses, contact lenses, or refractive surgery.

Did you know?

Vital signs (blood pressure, temperature, pulse rate, respiration rate) should be taken before any drug administration. Patients should be informed not to use tobacco or caffeine at least 30 minutes before their appointment.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

The nitrogen cycle. The five main parts of the nitrogen cycle are: The nitrogen cycle. The five main parts of the nitrogen cycle are:
Parts of the Hand Used in Palpation; Palmar Surface Parts of the Hand Used in Palpation; Palmar Surface
Sections of Cylindrical Parts Sections of Cylindrical Parts
Medical assistants can quickly pull up a patient record when a phone call is received. Medical assistants can quickly pull up a patient record when a phone call is received.
When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
Juan's Software Service Company is in a perfectly competitive market. Juan has total fixed ... Juan's Software Service Company is in a perfectly competitive market. Juan has total fixed ...
Video: Stroke volume - preload, sarcomere length and Frank -Starling law

For a complete list of videos, visit our video library