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Author Question: When the interviewer focuses on the negative or distorts the client's conversation, this is: A) ... (Read 62 times)

urbanoutfitters

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on: Jul 31, 2018
When the interviewer focuses on the negative or distorts the client's conversation, this is:
 
  A) empathy.
  B) subtractive empathy.
  C) basic empathy.
  D) additive empathy.

Question 2

Which of the following lists, in the correct order, the three anchor points used to classify and rate the quality of empathy shown in an interview?
 
  A) Level 1: Additive empathy; Level 2: Basic empathy; Level 3: Subtractive empathy
  B) Level 1: Basic empathy; Level 2: Additive empathy; Level 3: Subtractive empathy
  C) Level 1: Subtractive empathy; Level 2: Basic empathy; Level 3: Additive empathy
  D) Level 1: Additive empathy; Level 2: Subtractive empathy; Level 3: Basic empathy


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diesoon

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Reply #1 on: Jul 31, 2018
Answer to Question 1

B

Answer to Question 2

C


urbanoutfitters

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Reply 2 on: Jul 31, 2018
Thanks for the timely response, appreciate it

matt95

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Reply 3 on: Yesterday
Excellent

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