John comes to you and says he has a serious problem. He wants your advice on how to cope with it. He describes the problem in some depth. You want to use problem solving, so you:
a. ask him to list more details or specific examples.
b. ask him to think of many possible solutions.
c. both a and b.
d. none of these.
Question 2
The first step in the problem-solving procedure is to:
a. relax.
b. list all the details of the problem.
c. analyze the reason for the problem.
d. brainstorm solutions to the problem.
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