John comes to you and says he has a serious problem. He wants ...

[brutforce]

John comes to you and says he has a serious problem. He wants your advice on how to cope with it. He describes the problem in some depth. You want to use problem solving, so you:
 
  a. ask him to list more details or specific examples.
  b. ask him to think of many possible solutions.
  c. both a and b.
  d. none of these.

Question 2

The first step in the problem-solving procedure is to:
 
  a. relax.
  b. list all the details of the problem.
  c. analyze the reason for the problem.
  d. brainstorm solutions to the problem.

[nmyers]

Answer to Question 1

C.

Answer to Question 2

B.