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Author Question: Guests who have a complaint sometimes wait until they have paid their check before they complain. If ... (Read 133 times)

ghost!

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Guests who have a complaint sometimes wait until they have paid their check before they complain. If the complaint is serious, the matre d' or host should:
 
  A) call the manager to discuss the problem with the guest
  B) apologize and assure the guest that it will be better next time
  C) offer the guest a free dessert coupon for the next visit
  D) immediately write it down and later inform the manager

Question 2

After seating the guests, the matre d' or host should open and present a menu directly in front of each guest, and then:
 
  A) say, The food is great here B) say, Save room for dessert
  C) suggest a specific appetizer or chef's special D) answer A and C


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blakeserpa

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ghost!

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Reply 2 on: Aug 2, 2018
Excellent


Jsherida

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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