What characteristics do servers find most useful when dealing with challenging customers?
a. Friendliness and dedication
b. Loyalty and efficiency
c. Enthusiasm and zeal
d. Tact and diplomacy
Question 2
Supervisors can best motivate employees by
a. offering an average local entry-level wage.
b. providing a positive working environment.
c. reviewing available disciplinary alternatives
d. making an example of unsuccessful employees.