Groupthink: A) occurs when reaching an agreement becomes more ...

[panfilo]

Groupthink:
 
  A) occurs when reaching an agreement becomes more important than finding the best decision.
 
  B) is a structured technique for generating innovative ideas.
 
  C) is the tendency of groups to accept more risk than individual members would accept.
 
  D) is the desired goal by managers who use group decision-making techniques.

Question 2

Describe the relationship between servers' product knowledge and effective suggestive selling programs.
 
  What will be an ideal response?

[kmb352]

Answer to Question 1

A

Answer to Question 2

Guests will be most satisfied with the menu items they receive when they match exactly the items they thought they ordered. To be effective servers must know a good deal about the products they sell. Servers must be able to inform guests about the important characteristics of those products. In some cases guests may be allergic to an ingredient and want to ensure they avoid eating it. In other cases, the guest may simply want to know more about an item than they can learn from the item's description on a written menu. To be effective salespersons, professional servers must possess knowledge of food-preparation methods and the ingredients used to make the menu items they sell. When they do, servers can better use effective suggestive selling and upselling techniques.