This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which term refers to the employment practices that would constitute discrimination toward certain ... (Read 78 times)

tiffannnnyyyyyy

  • Hero Member
  • *****
  • Posts: 512
on: Aug 2, 2018
Which term refers to the employment practices that would constitute discrimination toward certain individuals were they not related to an essential job function and reasonably necessary for the normal operation of the business?
 
  a. Job specifications
  b. Performance standards
  c. Employment contingencies
  d. Bona fide occupational qualifications

Question 2

Explain the importance of creating a formal customer service plan.
 
  What will be an ideal response?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Jmfn03

  • Sr. Member
  • ****
  • Posts: 323
Reply #1 on: Aug 2, 2018
Answer to Question 1

D

Answer to Question 2

A formal customer service plan is essential if managers are to achieve the service goals that they set for their operations. Managers develop effective customer service plans when they identify the standards they wish to achieve in the key areas of products, employees, facilities, and safety and security. After standards have been identified, managers' customer service plans address how proper staffing will impact their operations' ability to achieve the standards. Finally, an effective customer service plan addresses the important issue of how managers can monitor their success in achieving the service standards they have established, and the steps they will take if the operation falls short of meeting its service standards goals.


tiffannnnyyyyyy

  • Member
  • Posts: 512
Reply 2 on: Aug 2, 2018
Gracias!

tuate

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Urine turns bright yellow if larger than normal amounts of certain substances are consumed; one of these substances is asparagus.

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

Medication errors are more common among seriously ill patients than with those with minor conditions.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

Throughout history, plants containing cardiac steroids have been used as heart drugs and as poisons (e.g., in arrows used in combat), emetics, and diuretics.

Testing the effects of long-term fertilizing on inter-actions between mycorrhizal fungi and plants o Testing the effects of long-term fertilizing on inter-actions between mycorrhizal fungi and plants o
The U.S. Long-Term Ecological Research (LTER) network. The U.S. Long-Term Ecological Research (LTER) network.
Young adults usually grieve loss of a role, such as employment or the breakup of a relationship. Young adults usually grieve loss of a role, such as employment or the breakup of a relationship.
Percentages of adolescents indicating Benefits and Costs of employment. Percentages of adolescents indicating Benefits and Costs of employment.
Types of Long-Term Memories Types of Long-Term Memories
These findings are from Colby and Kohlberg's long-term longitudinal study These findings are from Colby and Kohlberg's long-term longitudinal study
Video: Embryonic development - Week 3

For a complete list of videos, visit our video library