An intoxicated guest becomes very agitated. In such a case, what should be management's top priority?
a. Ensuring the guest pays his or her bill
b. Preventing damage to the facility
c. Keeping the guest quiet and escorting him or her out
d. Protecting the safety of employees and other guest
Question 2
If a guest is making irrational statements, stumbling or falling down, or unable to sit up straight, then he or she is in the green.
a. true
b. false