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Author Question: The five dimensions of service are ____________, ____________, ____________, ____________, and ... (Read 105 times)

AEWBW

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on: Aug 10, 2018
The five dimensions of service are ____________, ____________, ____________, ____________, and ____________.
 
  Fill in the blank(s) with correct word

Question 2

The first gap in delivering service occurs when ____________ perceptions about what customers ____________ are different from ____________.
 
  Fill in the blank(s) with correct word


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Ptupou85

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Reply #1 on: Aug 10, 2018
Answer to Question 1

tangibles, reliability, responsiveness, assurance, and empathy

Answer to Question 2

managements, expect, customer expectations


AEWBW

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Reply 2 on: Aug 10, 2018
Excellent

bulacsom

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Reply 3 on: Yesterday
Great answer, keep it coming :)

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