This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The five dimensions of service are ____________, ____________, ____________, ____________, and ... (Read 47 times)

AEWBW

  • Hero Member
  • *****
  • Posts: 579
on: Aug 10, 2018
The five dimensions of service are ____________, ____________, ____________, ____________, and ____________.
 
  Fill in the blank(s) with correct word

Question 2

The first gap in delivering service occurs when ____________ perceptions about what customers ____________ are different from ____________.
 
  Fill in the blank(s) with correct word


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Ptupou85

  • Sr. Member
  • ****
  • Posts: 334
Reply #1 on: Aug 10, 2018
Answer to Question 1

tangibles, reliability, responsiveness, assurance, and empathy

Answer to Question 2

managements, expect, customer expectations


AEWBW

  • Member
  • Posts: 579
Reply 2 on: Aug 10, 2018
:D TYSM

TheDev123

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

Did you know?

Less than one of every three adults with high LDL cholesterol has the condition under control. Only 48.1% with the condition are being treated for it.

Did you know?

The top five reasons that children stay home from school are as follows: colds, stomach flu (gastroenteritis), ear infection (otitis media), pink eye (conjunctivitis), and sore throat.

Did you know?

The first oncogene was discovered in 1970 and was termed SRC (pronounced "SARK").

Did you know?

Opium has influenced much of the world's most popular literature. The following authors were all opium users, of varying degrees: Lewis Carroll, Charles, Dickens, Arthur Conan Doyle, and Oscar Wilde.

Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
Envelope showing four options for placement of ancillary service endorsements. Envelope showing four options for placement of ancillary service endorsements.
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
The dimensions of a typical bolt showing where sizes are measured. The dimensions of a typical bolt showing where sizes are measured.
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
Tag identify that the power has been removed and service work is being done. Tag identify that the power has been removed and service work is being done.
Video: Polysaccharides

For a complete list of videos, visit our video library