This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The five dimensions of service are ____________, ____________, ____________, ____________, and ... (Read 110 times)

AEWBW

  • Hero Member
  • *****
  • Posts: 579
on: Aug 10, 2018
The five dimensions of service are ____________, ____________, ____________, ____________, and ____________.
 
  Fill in the blank(s) with correct word

Question 2

The first gap in delivering service occurs when ____________ perceptions about what customers ____________ are different from ____________.
 
  Fill in the blank(s) with correct word


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Ptupou85

  • Sr. Member
  • ****
  • Posts: 334
Reply #1 on: Aug 10, 2018
Answer to Question 1

tangibles, reliability, responsiveness, assurance, and empathy

Answer to Question 2

managements, expect, customer expectations


AEWBW

  • Member
  • Posts: 579
Reply 2 on: Aug 10, 2018
Excellent

CAPTAINAMERICA

  • Member
  • Posts: 325
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

If you could remove all of your skin, it would weigh up to 5 pounds.

Did you know?

Amoebae are the simplest type of protozoans, and are characterized by a feeding and dividing trophozoite stage that moves by temporary extensions called pseudopodia or false feet.

Did you know?

The immune system needs 9.5 hours of sleep in total darkness to recharge completely.

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Did you know?

The top 10 most important tips that will help you grow old gracefully include (1) quit smoking, (2) keep your weight down, (3) take supplements, (4) skip a meal each day or fast 1 day per week, (5) get a pet, (6) get medical help for chronic pain, (7) walk regularly, (8) reduce arguments, (9) put live plants in your living space, and (10) do some weight training.

The Big Five Personality Dimensions The Big Five Personality Dimensions
Bank teller assisting with customer service. Bank teller assisting with customer service.
Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ... Technical service bulletins (TSBs) are issued by vehicle manufacturers when a fault occurs that ...
After checking for stored diagnostic trouble codes (DTCs), the wise technician checks service ... After checking for stored diagnostic trouble codes (DTCs), the wise technician checks service ...
The relation between the physical and perceptual dimensions of sound. The relation between the physical and perceptual dimensions of sound.
Diagram illustrates how the dimensions of masculinity and femininity Diagram illustrates how the dimensions of masculinity and femininity
Video: Muscle Twitch and Muscle Tension - Motor unit size and force

For a complete list of videos, visit our video library