What is the most common problem for eating and drinking establishments cited by OSHA?
a. Hazard communication standard or the employee right to know
b. Lower back injuries due to improper lifting of heavy objects
c. Slip and fall injuries caused by greasy or wet floors without warning
d. Exposure to bloodborne pathogens through knife cuts and slices
Question 2
Which training method would probably be the best way to practice dealing with upset customers?
a. Lecture
b. Shadow
c. Demonstration
d. Simulation
e. Role Play