Answer to Question 1
Chapter Eight cites IABC Research Foundation research indicating that,
although public relations programs can indeed change behavior, success is
unlikely in the short term.
Answer to Question 2
This argument is the essence of what is known as press agentry. P.T. Barnum
used to say, I don't care what you write about me as long as you spell my name right. However, we doubt that the officials of Exxon feel that way. The Exxon
Valdez fiasco brought a great deal of media attention to the company and its
products. True, A&F's marketing blunder did put the catalog in the national
spotlight -- but a more successful marketing effort would have done so without the
accompanying negative publicity.