Give examples of some guidelines for creating a comfortable ...

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Give examples of some guidelines for creating a comfortable cross-cultural interaction.

Question 2

Traditional fee-for-service plans are provided by the Centers for Medicare and Medicaid Services (CMS).
 a. True
  b. False
  Indicate whether the statement is true or false

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Answer to Question 1

The following suggestions can enhance cross-cultural communication:
 Smile, show warmth, and be friendly.
 Attempt to learn and use key words, especially greetings and titles of respect.
 Thank clients for trying to communicate in English.
 Suggest that clients choose their own seat.
 Articulate clearly; speak in a normal volume.
 Paying attention to children appeals to women in most cultures; however, some believe that accepting a compliment about a child is not appropriate, especially in front of the child.
 When interacting with individuals who have limited English proficiency, always keep in mind that limitations in English proficiency do not reflect their level of intellectual functioning.
 Explain to clients that you have some questions to ask and that there is no intention to offend.
 If you are not sure how to interpret a particular behavior, ask for clarification.
 Follow your intuition if you believe something you are doing is causing a problem.

Answer to Question 2

False