When transferring a call, the commonly accepted response is, I ...

[jazziefee]

When transferring a call, the commonly accepted response is, I will be happy to transfer your call. If we should lose connection, Ms. Wong's telephone extension is 9876.
 
  Indicate whether the statement is true or false.

Question 2

If you are in doubt about responding to a question for which you are uncertain about the answer, an appropriate response is to be honest and say, I don't know the answer (or I don't have an answer to your question).
 
  Indicate whether the statement is true or false.

[joanwhite]

Answer to Question 1

F

Answer to Question 2

F

[jazziefee]

Excellent

[jomama]

Gracias!