This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The "second life cycle" of a recovered customer has the following advantage(s): (Read 1484 times)

bb

  • Hero Member
  • *****
  • Posts: 544
on: Mar 30, 2020

Question 1

"The customer is always right":
◦ sets up companies to fail when the customer is actually wrong.
◦ may distort the importance of thinking about win-win relationships, not who is right and who is wrong.
◦ is an excellent motto for any organization.
◦ is the best attitude to get employees to give great service.

Question 2

The "second life cycle" of a recovered customer has the following advantage(s):
◦ the customer is already familiar with your products.
◦ the customer may feel flattered by your efforts to win him or her back.
◦ the company is likely to have data about the customer's likes and dislikes.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by bb on Mar 30, 2020

kxciann

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 29% of students answer this correctly


Rhea Rai

  • Newbie
  • *
  • Posts: 1
Reply #2 on: Aug 12, 2020
Thank you!!


« previous next »
 

Did you know?

Urine turns bright yellow if larger than normal amounts of certain substances are consumed; one of these substances is asparagus.

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

Did you know?

Carbamazepine can interfere with the results of home pregnancy tests. If you are taking carbamazepine, do not try to test for pregnancy at home.

Did you know?

Though Candida and Aspergillus species are the most common fungal pathogens causing invasive fungal disease in the immunocompromised, infections due to previously uncommon hyaline and dematiaceous filamentous fungi are occurring more often today. Rare fungal infections, once accurately diagnosed, may require surgical debridement, immunotherapy, and newer antifungals used singly or in combination with older antifungals, on a case-by-case basis.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

Fossils Give Us a View of Past Life Fossils Give Us a View of Past Life
A Border Marks Life and Death A Border Marks Life and Death
inner life of cell inner life of cell
Cumulative change for six personality-trait domains across the life course show distinct patterns. Cumulative change for six personality-trait domains across the life course show distinct patterns.
Should We Prolong Life at all Costs? Should We Prolong Life at all Costs?
Major biosynthetic roles of some citric acid cycle intermediates Major biosynthetic roles of some citric acid cycle intermediates
Video: Membrane Protein and Facilitated Transport (Passive Vs Active)

For a complete list of videos, visit our video library