This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The "second life cycle" of a recovered customer has the following advantage(s): (Read 1352 times)

bb

  • Hero Member
  • *****
  • Posts: 544
on: Mar 30, 2020

Question 1

"The customer is always right":
◦ sets up companies to fail when the customer is actually wrong.
◦ may distort the importance of thinking about win-win relationships, not who is right and who is wrong.
◦ is an excellent motto for any organization.
◦ is the best attitude to get employees to give great service.

Question 2

The "second life cycle" of a recovered customer has the following advantage(s):
◦ the customer is already familiar with your products.
◦ the customer may feel flattered by your efforts to win him or her back.
◦ the company is likely to have data about the customer's likes and dislikes.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by bb on Mar 30, 2020

kxciann

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 29% of students answer this correctly


Rhea Rai

  • Newbie
  • *
  • Posts: 1
Reply #2 on: Aug 12, 2020
Thank you!!


« previous next »
 

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

Amoebae are the simplest type of protozoans, and are characterized by a feeding and dividing trophozoite stage that moves by temporary extensions called pseudopodia or false feet.

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

Patients should never assume they are being given the appropriate drugs. They should make sure they know which drugs are being prescribed, and always double-check that the drugs received match the prescription.

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

The Calvin Cycle Was Determined by Isotope Labelling Methods The Calvin Cycle Was Determined by Isotope Labelling Methods
Stressful Life Events, 5-HTT, and Depression Stressful Life Events, 5-HTT, and Depression
Personality over the Life Span Personality over the Life Span
Do atheists have faith in life from non-life? Do atheists have faith in life from non-life?
Linking step between glycolysis and the Krebs cycle. Linking step between glycolysis and the Krebs cycle.
The time spent in each interval of one complete cell cycle of a human cell in culture The time spent in each interval of one complete cell cycle of a human cell in culture
Video: Uterine (menstrual) cycle - phases

For a complete list of videos, visit our video library