This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The "second life cycle" of a recovered customer has the following advantage(s): (Read 1499 times)

bb

  • Hero Member
  • *****
  • Posts: 544
on: Mar 30, 2020

Question 1

"The customer is always right":
◦ sets up companies to fail when the customer is actually wrong.
◦ may distort the importance of thinking about win-win relationships, not who is right and who is wrong.
◦ is an excellent motto for any organization.
◦ is the best attitude to get employees to give great service.

Question 2

The "second life cycle" of a recovered customer has the following advantage(s):
◦ the customer is already familiar with your products.
◦ the customer may feel flattered by your efforts to win him or her back.
◦ the company is likely to have data about the customer's likes and dislikes.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by bb on Mar 30, 2020

kxciann

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 29% of students answer this correctly


Rhea Rai

  • Newbie
  • *
  • Posts: 1
Reply #2 on: Aug 12, 2020
Thank you!!


« previous next »
 

Did you know?

Street names for barbiturates include reds, red devils, yellow jackets, blue heavens, Christmas trees, and rainbows. They are commonly referred to as downers.

Did you know?

Bacteria have flourished on the earth for over three billion years. They were the first life forms on the planet.

Did you know?

Parkinson's disease is both chronic and progressive. This means that it persists over a long period of time and that its symptoms grow worse over time.

Did you know?

The top five reasons that children stay home from school are as follows: colds, stomach flu (gastroenteritis), ear infection (otitis media), pink eye (conjunctivitis), and sore throat.

Did you know?

The largest baby ever born weighed more than 23 pounds but died just 11 hours after his birth in 1879. The largest surviving baby was born in October 2009 in Sumatra, Indonesia, and weighed an astounding 19.2 pounds at birth.

Nursing Student life Nursing Student life
Grace Ndiritu, Still Life: White Textiles. Grace Ndiritu, Still Life: White Textiles.
Jan de Heem, Still Life with Lobster. Jan de Heem, Still Life with Lobster.
The fate of carbon in the citric acid cycle The fate of carbon in the citric acid cycle
Glycolysis and the citric acid cycle Glycolysis and the citric acid cycle
The Contraction Cycle The Contraction Cycle
Video: Metaphase I Animation

For a complete list of videos, visit our video library