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Author Question: The "second life cycle" of a recovered customer has the following advantage(s): (Read 1496 times)

bb

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on: Mar 30, 2020

Question 1

"The customer is always right":
◦ sets up companies to fail when the customer is actually wrong.
◦ may distort the importance of thinking about win-win relationships, not who is right and who is wrong.
◦ is an excellent motto for any organization.
◦ is the best attitude to get employees to give great service.

Question 2

The "second life cycle" of a recovered customer has the following advantage(s):
◦ the customer is already familiar with your products.
◦ the customer may feel flattered by your efforts to win him or her back.
◦ the company is likely to have data about the customer's likes and dislikes.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by bb on Mar 30, 2020

kxciann

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Rhea Rai

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Reply #2 on: Aug 12, 2020
Thank you!!


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