This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following guidelines should managers follow while building a customer-responsive culture? (Read 54 times)

faduma

  • Hero Member
  • *****
  • Posts: 528
on: Oct 23, 2019
Which of the following guidelines should managers follow while building a customer-responsive culture?
◦ giving service/contact employees continual training on product knowledge, listening, and other behavioral skills
◦ precisely defining employees' normal job requirements and ensuring they perform those actions alone
◦ awarding employees who prove cost savings from minimizing time spent on customers
◦ designing jobs with rules and procedure that employees should stick to in order to satisfy customers
◦ preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
Management (Canadian Edition) ¦ Robbins, Coulter, Leach, Kilfoil ¦ 11th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by faduma on Oct 23, 2019

leahm14

  • Sr. Member
  • ****
  • Posts: 322
Reply #1 on: Oct 23, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


faduma

  • Member
  • Posts: 528
Reply 2 on: Oct 23, 2019
Great answer, keep it coming :)

apple

  • Member
  • Posts: 352
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Did you know?

About 600,000 particles of skin are shed every hour by each human. If you live to age 70 years, you have shed 105 pounds of dead skin.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

Increased intake of vitamin D has been shown to reduce fractures up to 25% in older people.

Anatomically modern humans left archaeological clues, including evidence of burials, which indicate Anatomically modern humans left archaeological clues, including evidence of burials, which indicate
French and U.S. presidential elections in 2012 illustrate the durability of political culture and ho French and U.S. presidential elections in 2012 illustrate the durability of political culture and ho
Teresa Hubbard and Alexander Birchler, Detached Building. Teresa Hubbard and Alexander Birchler, Detached Building.
Teresa Hubbard and Alexander Birchler, Detached Building. Teresa Hubbard and Alexander Birchler, Detached Building.
Common Oral Lesions/Conditions Associated with HIV Infections and Treatment Guidelines Common Oral Lesions/Conditions Associated with HIV Infections and Treatment Guidelines
Art and culture Art and culture
Video: Automated external defibrillator (AED)

For a complete list of videos, visit our video library