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Author Question: Which of the following guidelines should managers follow while building a customer-responsive culture? (Read 64 times)

faduma

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on: Oct 23, 2019
Which of the following guidelines should managers follow while building a customer-responsive culture?
◦ giving service/contact employees continual training on product knowledge, listening, and other behavioral skills
◦ precisely defining employees' normal job requirements and ensuring they perform those actions alone
◦ awarding employees who prove cost savings from minimizing time spent on customers
◦ designing jobs with rules and procedure that employees should stick to in order to satisfy customers
◦ preserving the discretion to make day-to-day decisions on job-related activities at the top level of management
Management (Canadian Edition) ¦ Robbins, Coulter, Leach, Kilfoil ¦ 11th Edition
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Marked as best answer by faduma on Oct 23, 2019

leahm14

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Reply #1 on: Oct 23, 2019
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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faduma

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Reply 2 on: Oct 23, 2019
Excellent

Liddy

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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