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Author Question: A major disadvantage of relying on Web-based e-service is: (Read 112 times)

fahad

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Question 1

Companies can avoid e-service problems by:
◦ investing in redundant servers and rapid-loading Web pages.
◦ requiring customers to use live chat.
◦ answering emails within 24 hours or so if at all possible.
◦ All of the above.

Question 2

A major disadvantage of relying on Web-based e-service is:
◦ that there really are no down-side disadvantages to e-service.
◦ that it damages personal relationships.
◦ the high cost of creating a web page.
◦ that some companies try to make it a substitute for phone or direct contact with customer service personnel.


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Marked as best answer by fahad on Mar 30, 2020

234sdffa

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fahad

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Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review


Hdosisshsbshs

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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