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Author Question: Your first reaction to a customer's complaint: (Read 83 times)

SAVANNAHHOOPER23

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on: Mar 30, 2020

Question 1

The letter F in our acronym LIFE stands for:
◦ fulfillment.
◦ friendliness.
◦ functional.
◦ feedback.

Question 2

Your first reaction to a customer's complaint:
◦ will likely determine the customer's willingness to give additional feedback.
◦ should include nonverbal behaviors that avoid challenging.
◦ if face-to-face should maintain eye-contact.
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by SAVANNAHHOOPER23 on Mar 30, 2020

tdewitt

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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SAVANNAHHOOPER23

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Reply 2 on: Mar 30, 2020
YES! Correct, THANKS for helping me on my review

strudel15

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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