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Author Question: Which of the following differentiates marketing from customer service? (Read 32 times)

maegan_martin

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Question 1

When managers determine whether it is less expensive to buy products from a vendor or make them in house they are performing ________.
◦ Cost-benefit analysis
◦ Supply-chain analysis
◦ Value-chain analysis
◦ Research and development

Question 2

Which of the following differentiates marketing from customer service?
◦ Marketing is the process of promoting and selling products or services to customers or prospective customers, whereas customer service is the process of providing after-sales service to customers.
◦ Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is the process of providing additional information to customers about the product.
◦ Marketing is the process of detailed planning, engineering, and testing of products and processes, whereas customer service concentrates on existing customers.
◦ Marketing is the process of processing orders and shipping products or services to customers, whereas customer service is concerned with choosing the right customer for the product.


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Marked as best answer by maegan_martin on Mar 6, 2021

fatboyy09

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maegan_martin

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Reply 2 on: Mar 6, 2021
Great answer, keep it coming :)


apple

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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