When is communication most effective for resolving conflict?
a. when people communicate through electronic means (e.g., via e-mail)
b. when it is required
c. when the stakes are high and both sides of a conflict have the ability to issue threats
d. when a mediator is used
Question 2
You are trying to decide whether to take a test in a lecture hall where you will be surrounded by lots of other people or in a room by yourself.
Assuming that you have studied well for the test and find the material to be easy, you will perform best on the test in the ____________ because it will result in ____________.
a. room by yourself; social loafing
b. room by yourself; social facilitation
c. lecture hall; social loafing
d. lecture hall; social facilitation
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