One technique that can help the customer know you are listening ...

[Metfan725]

One technique that can help the customer know you are listening and understand is to ________.
 
  A) Ask questions that show you know more than they do
  B) Ask questions to verify what you heard
  C) Just wait until the customer is done and call them after they leave
  D) None of the above

Question 2

By using the six-say rotating schedule, one benefit for the technicians is longer time off.
 
  Indicate whether the statement is true or false

[tranoy]

Answer to Question 1

B

Answer to Question 2

TRUE

[Metfan725]

Excellent

[mohan]

TYSM