Author Question: The individual pay plan only allows for the technician to be paid hourly flat rate. Indicate ... (Read 116 times)

asmith134

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The individual pay plan only allows for the technician to be paid hourly flat rate.
 
  Indicate whether the statement is true or false

Question 2

It is important to allow an angry customer to vent because _______.
 
  A) He looks so upset that I think he is going to cry
  B) He may hit you if he thinks that you are not listening
  C) You might be able to get him to embarrass himself in front of others
  D) He may be unable to be logical with all of that pent up emotion



Kimmy

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Answer to Question 1

FALSE

Answer to Question 2

D



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