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Author Question: The individual pay plan only allows for the technician to be paid hourly flat rate. Indicate ... (Read 118 times)

asmith134

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on: Jun 23, 2018
The individual pay plan only allows for the technician to be paid hourly flat rate.
 
  Indicate whether the statement is true or false

Question 2

It is important to allow an angry customer to vent because _______.
 
  A) He looks so upset that I think he is going to cry
  B) He may hit you if he thinks that you are not listening
  C) You might be able to get him to embarrass himself in front of others
  D) He may be unable to be logical with all of that pent up emotion


Kimmy

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Reply #1 on: Jun 23, 2018
Answer to Question 1

FALSE

Answer to Question 2

D


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asmith134

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Reply #2 on: Jun 23, 2018
Thank you


Kimmy

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Reply #3 on: Jun 23, 2018
No problem :)


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