Author Question: You need to have a sincere interest in the other party and make a concerted effort to understand ... (Read 115 times)

tsand2

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You need to have a sincere interest in the other party and make a concerted effort to understand them if real communication is to occur.
 
  Indicate whether the statement is true or false

Question 2

Using the flat rate system of charging, a shop's retail customers pay the same rate for the same repair.
 
  Indicate whether the statement is true or false



InfiniteSteez

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Answer to Question 1

TRUE

Answer to Question 2

TRUE



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