« previous next »

Author Question: When measuring customer satisfaction you need to be aware of the silent majority because _______. ... (Read 84 times)

KWilfred

  • Hero Member
  • *****
  • Posts: 570
on: Jun 23, 2018
When measuring customer satisfaction you need to be aware of the silent majority because _______.
 
  A) Most people are too busy to take the time to complain
  B) Many people that are dissatisfied will not complain
  C) People sometimes do not complain, they just go away mad
  D) All of the above

Question 2

Which statement is NOT true regarding the value of customer satisfaction?
 
  A) There is a high cost in cultivating new customers.
  B) Repeat customers can be your best advertisement.
  C) It is easier to attract new customers than it is to keep current ones.
  D) The cost to keep repeat customers is relatively low.


qytan

  • Sr. Member
  • ****
  • Posts: 336
Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Prostaglandins were first isolated from human semen in Sweden in the 1930s. They were so named because the researcher thought that they came from the prostate gland. In fact, prostaglandins exist and are synthesized in almost every cell of the body.

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

Eating food that has been cooked with poppy seeds may cause you to fail a drug screening test, because the seeds contain enough opiate alkaloids to register as a positive.

Selecting a Method for Measuring Body Temperature Selecting a Method for Measuring Body Temperature
Measuring Oral Temperature Using an Electronic Thermometer Measuring Oral Temperature Using an Electronic Thermometer
Middle age brings greater career satisfaction than young adulthood, sometimes through major job ... Middle age brings greater career satisfaction than young adulthood, sometimes through major job ...
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
Measuring Social Development Measuring Social Development
Measuring leg length Measuring leg length
Video: T cell receptors

For a complete list of videos, visit our video library