In terms of customer satisfaction, low-involvement consumers, a. ...

[2125004343]

In terms of customer satisfaction, low-involvement consumers,
 a. express higher satisfaction immediately than low-involvement consumers.
  b. develop hypotheses to test product performance.
  c. extensively evaluate product attributes.
  d. are likely to have satisfaction decline over time.
  e. exhibit lower satisfaction at first, but their satisfaction increases over time.

Question 2

A salesperson's ability to safeguard all confidential information the buyer shares with him or her is a reflection of his or her ________.
 a. honesty
 b. expertise
 c. compatibility
 d. customer-orientation
 e. candor

[Ahnyah]

Answer to Question 1

E

Answer to Question 2

d