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Author Question: In terms of customer satisfaction, low-involvement consumers, a. express higher satisfaction ... (Read 117 times)

2125004343

  • Hero Member
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  • Posts: 566
on: Jun 28, 2018
In terms of customer satisfaction, low-involvement consumers,
 a. express higher satisfaction immediately than low-involvement consumers.
  b. develop hypotheses to test product performance.
  c. extensively evaluate product attributes.
  d. are likely to have satisfaction decline over time.
  e. exhibit lower satisfaction at first, but their satisfaction increases over time.

Question 2

A salesperson's ability to safeguard all confidential information the buyer shares with him or her is a reflection of his or her ________.
 a. honesty
 b. expertise
 c. compatibility
 d. customer-orientation
 e. candor


Ahnyah

  • Sr. Member
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Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

d


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