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Author Question: The information that is entered into the Repairs section of the RO includes ________. A) The ... (Read 127 times)

genevieve1028

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on: Jun 23, 2018
The information that is entered into the Repairs section of the RO includes ________.
 
  A) The promise time and estimate
  B) Customer concerns and explanation of repairs performed
  C) Vehicle information and milage
  D) Approvals of estimates and additional comments

Question 2

A service advisor has to carefully explain to the customer that the charges for _______________ are for doing the diagnosis and that the customer will be billed for these charges if they do not approve the repairs.
 
  A) Safety inspections B) Service estimate C) Checkout time D) Price leaders


jesse.fleming

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

C


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genevieve1028

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Reply #2 on: Jun 23, 2018
Thank you!


jesse.fleming

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Reply #3 on: Jun 23, 2018
Happy to help


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