An internal customer is a. someone from outside the company who ...

[rachel9]

An internal customer is
 
 a. someone from outside the company who buys the company's products
  b. another employee who works for your company
  c. not concerned about receiving good customer service
  d. both b and c

Question 2

Customer service
 
 a. involves performing activities to ensure customer satisfaction
  b. is important for external customers only
  c. is important for internal customers only
  d. both a and b

[EAN94]

Answer to Question 1

B

Answer to Question 2

A