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Author Question: A credit refusal message a. should be written in direct order b. grants credit to an applicant ... (Read 161 times)

dollx

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on: Jun 23, 2018
A credit refusal message
 
 a. should be written in direct order
  b. grants credit to an applicant
  c. denies credit to an applicant
  d. should not say why credit is denied

Question 2

In the closing of a message that contains negative news
 
 a. always include a soft sell message
  b. do not remind the receiver of the negative news
  c. apologize again for the negative news
  d. both a and c


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jordangronback

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

B


dollx

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review

xiaomengxian

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Reply 3 on: Yesterday
Gracias!

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