In writing a constructive criticism message, the communicator ...

[renzo156]

In writing a constructive criticism message, the communicator should only focus on specific facts that he or she can verify.
  Indicate whether the statement is true or false

Question 2

In a credit refusal message, your main purpose is to state the refusal tactfully, yet in a way that encourages the receiver to do business with you on a cash basis.
  Indicate whether the statement is true or false

[l.stuut]

Answer to Question 1

true

Answer to Question 2

true