Graciella is making a persuasive complaint at work. Which of these sentences will be most effective in achieving her goal?
A) If you can't be bothered with maintaining our equipment in good working order, how can I be confident that you care about your employees? I can't be bothered filing repeated repair requests either.
B) I have put up with a broken fax in Workroom 223 for three weeks, and I am just fed up with this waste of my time. Repair the fax or else
C) Did you realize that Bill has still not fixed the fax in Workroom 223 despite the work request I completed two weeks ago? Make Bill fix it soon.
D) For the past two weeks, fax machine No. 223- 51 has been unavailable to complete essential business for 25 of our employees due to incomplete service. Please ensure our equipment is repaired by Friday.
Question 2
Mikhail's claim has been denied once. Now, he is writing a second persuasive claim message to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?
A) Appeal to the receiver's sense of responsibility and pride in the company's good name.
B) Begin by presenting his resolution to the problem.
C) Address the message to a department or To Whom It May Concern.
D) Show specifically how the receiver or the receiver's company caused the problem.
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