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Author Question: Whether to use a direct or an indirect strategy in delivering bad news to employees depends ... (Read 174 times)

kaid0807

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on: Jun 23, 2018
Whether to use a direct or an indirect strategy in delivering bad news to employees depends primarily on the anticipated reaction of the receiver.
  Indicate whether the statement is true or false

Question 2

Messages denying customer claims should clearly blame the customer to avoid company liability.
  Indicate whether the statement is true or false


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Jevvish

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Reply #1 on: Jun 23, 2018
Answer to Question 1

True

Answer to Question 2

False


kaid0807

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Reply #2 on: Jun 23, 2018
Thank you :)


Jevvish

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Reply #3 on: Jun 23, 2018
Happy to help you


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