Using the following statement in an explanation of the reasons ...

[javeds]

Using the following statement in an explanation of the reasons for the bad news could help the receiver to accept the message: Although we would like to consider installing the heating system you have offered, we are seeking a more energy-efficient, environmentally friendly unit.
  Indicate whether the statement is true or false

Question 2

The most important part of a bad-news message is the section that explains why a negative decision is necessary.
  Indicate whether the statement is true or false

[kjo;oj]

Answer to Question 1

True

Answer to Question 2

True