Author Question: A neutral reply is A) sent in reply to a routine persuasive sales letter. B) used when a routine ... (Read 83 times)

itsmyluck · **on:** Jun 23, 2018

A neutral reply is
A) sent in reply to a routine persuasive sales letter.
B) used when a routine request is being denied.
C) more effective when it follows the indirect organizational plan.
D) less effective when it follows the direct organizational plan.
E) an appropriate response when the request will be granted.

Question 2

Which of the following is not appropriate when preparing a reply?
A) Use the indirect organizational plan.
B) Put the good news in your first paragraph.
C) Respond to the request promptly.
D) Include answers to both implied and stated questions.
E) Answer questions even if readers do not want that response.