Answer to Question 1
B
Answer to Question 2
As internal customers, employees have valuable feedback that companies should hear. An intranet site may encourage employees to participate in the conversation about the company. Employees may share useful ideas for saving money or serving customers betteror they may gripe about company policies. In the case of negative employee feedback, an intranetunlike a public Internet forumoffers company leaders a chance to hear and respond to the feedback privately within the company.