Answer to Question 1
Group problems can be minimized or effectively handled when team members have gotten to know one another, established ground rules, and discussed behavioral norms. To overcome problems, team members should not blindly accept them, overreact to them, or underreact to them. Teams should not scapegoat any member, because one person rarely is solely responsible for the success or failure of the group. Groups should consider how to help people contribute more to collaborative efforts. Members should welcome all contributions respectfully, regardless of whether they agree with what is said. Making a light comment, laughing, complimenting someone, or recalling previous situations may ease the tension of a situation.
Answer to Question 2
True
