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Author Question: Business communicators should use the ________ organizational pattern to deliver bad news when the ... (Read 61 times)

CORALGRILL2014

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on: Jun 23, 2018
Business communicators should use the ________ organizational pattern to deliver bad news when the news will be personally upsetting, will provoke a hostile reaction, will threaten the customer relationship, or is unexpected.
 Fill in the blank(s) with correct word

Question 2

When the bad news is not damaging, when the reader may overlook the bad news, or when firmness is necessary, the ________ organizational pattern should be used.
 Fill in the blank(s) with correct word


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ngr69

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Reply #1 on: Jun 23, 2018
Answer to Question 1

indirect

Answer to Question 2

direct


CORALGRILL2014

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Reply 2 on: Jun 23, 2018
Excellent

shewald78

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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