This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When you deliver bad news about business transactions (such as a delayed order shipment), you should ... (Read 121 times)

genevieve1028

  • Hero Member
  • *****
  • Posts: 601
on: Jun 23, 2018
When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
 
  Indicate whether the statement is true or false.

Question 2

One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Kedrick2014

  • Sr. Member
  • ****
  • Posts: 359
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: You should offer an apology only if your company has made a mistake or has been negligent in some way. Otherwise, you should simply explain the situation and focus on how it can be fixed as soon as possible.

Answer to Question 2

Answer: TRUE
Explanation: Discipline is the key in avoiding defamation. No matter how out of line your customer is, don't get lured into being overly personal or emotional. Be scrupulous about facts and deal honestly and fairly with your customers.


genevieve1028

  • Member
  • Posts: 601
Reply 2 on: Jun 23, 2018
Gracias!

  • Member
  • Posts:
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

Did you know?

Fatal fungal infections may be able to resist newer antifungal drugs. Globally, fungal infections are often fatal due to the lack of access to multiple antifungals, which may be required to be utilized in combination. Single antifungals may not be enough to stop a fungal infection from causing the death of a patient.

Did you know?

For pediatric patients, intravenous fluids are the most commonly cited products involved in medication errors that are reported to the USP.

Did you know?

Hypertension is a silent killer because it is deadly and has no significant early symptoms. The danger from hypertension is the extra load on the heart, which can lead to hypertensive heart disease and kidney damage. This occurs without any major symptoms until the high blood pressure becomes extreme. Regular blood pressure checks are an important method of catching hypertension before it can kill you.

These illustrations show Ellen Craft, a slave with and without a disguise. She dressed “as a disting These illustrations show Ellen Craft, a slave with and without a disguise. She dressed “as a disting
The ultimate foundation of any political order is violence, no more starkly demonstrated than when a ... The ultimate foundation of any political order is violence, no more starkly demonstrated than when a ...
Devices used to deliver respiratory drugs. Devices used to deliver respiratory drugs.
A rubber mallet used to deliver a force to an object without harming the surface. A rubber mallet used to deliver a force to an object without harming the surface.
Private Practice Massage Therapy Business Plan Private Practice Massage Therapy Business Plan
Rate order question Rate order question
Video: hGH (protein synthesis, growth and development)

For a complete list of videos, visit our video library