This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When you deliver bad news about business transactions (such as a delayed order shipment), you should ... (Read 115 times)

genevieve1028

  • Hero Member
  • *****
  • Posts: 601
on: Jun 23, 2018
When you deliver bad news about business transactions (such as a delayed order shipment), you should always apologize to the audience.
 
  Indicate whether the statement is true or false.

Question 2

One way to avoid being accused of defamation is to stick to the facts when communicating with customers.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Kedrick2014

  • Sr. Member
  • ****
  • Posts: 359
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: FALSE
Explanation: You should offer an apology only if your company has made a mistake or has been negligent in some way. Otherwise, you should simply explain the situation and focus on how it can be fixed as soon as possible.

Answer to Question 2

Answer: TRUE
Explanation: Discipline is the key in avoiding defamation. No matter how out of line your customer is, don't get lured into being overly personal or emotional. Be scrupulous about facts and deal honestly and fairly with your customers.


genevieve1028

  • Member
  • Posts: 601
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

flexer1n1

  • Member
  • Posts: 373
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

A cataract is a clouding of the eyes' natural lens. As we age, some clouding of the lens may occur. The first sign of a cataract is usually blurry vision. Although glasses and other visual aids may at first help a person with cataracts, surgery may become inevitable. Cataract surgery is very successful in restoring vision, and it is the most frequently performed surgery in the United States.

Did you know?

Asthma is the most common chronic childhood disease in the world. Most children who develop asthma have symptoms before they are 5 years old.

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Did you know?

Atropine, along with scopolamine and hyoscyamine, is found in the Datura stramonium plant, which gives hallucinogenic effects and is also known as locoweed.

Did you know?

The lipid bilayer is made of phospholipids. They are arranged in a double layer because one of their ends is attracted to water while the other is repelled by water.

A speculum used to hold the vagina open in order to visualize the cervix. A speculum used to hold the vagina open in order to visualize the cervix.
Sample purchase order form. Sample purchase order form.
If drug elimination mechanisms become saturated, a drug may exhibit zero-order elimination. If drug elimination mechanisms become saturated, a drug may exhibit zero-order elimination.
Business Math, 10th Edition Business Math, 10th Edition
First-order sensory neuron with free nerve endings First-order sensory neuron with free nerve endings
Business mathematics Business mathematics
Video: Glycolysis - and oxygen

For a complete list of videos, visit our video library